Refund policy

Thank you for shopping with North Desk Supply.

Returns & Eligibility We accept return requests within 30 days of delivery for eligible items.

To qualify for a return: 
- The item must be unused, unopened, and in its original manufacturer packaging with all included accessories, documentation, and warranty cards.
- A valid proof of purchase / order confirmation number is required.

Return Categories & Conditions
 
Defective, Damaged, or Fulfillment Errors:
If your shipment arrives damaged, defective, or incorrect, please notify our team within 5 business days of delivery with photos and details. We will issue a pre-paid return label and arrange a replacement or full refund upon inspection. 

Customer Remorse / Ordering Errors:
For returns due to incorrect model selection, accidental orders, or change of mind, a 20% restocking fee applies, and return shipping costs are the customer's responsibility. 

Non-Returnable Items
- Opened consumables (e.g., inks/toners), clearance/final sale items, or customized items.

How to Initiate a Return

1. Contact our support team at [northdesksupply@gmail.com] with your Order Number and reason for the return. 

2. If approved, we will provide a Return Merchandise Authorization (RMA) number along with return shipping instructions to the designated fulfillment facility.

3. Once received and inspected, refunds are credited back to your original payment method within 5–7 business days.